Contact Us Location 303-790-1000

Hardware Support & Maintenance Services

Expert engineering and field support to keep your critical environmental monitoring systems operational, certified, and compliant.

CiSCO technician working on hardware

Preventative Maintenance

When performed regularly, CiSCO's preventative maintenance services will help to ensure your CEMS continues to operate accurately and reliably over its lifetime. Proactive maintenance at scheduled intervals is key to your equipment's accuracy and longevity. Pre-planned, periodic maintenance provides cost control with complete trust that your equipment is achieving consistent, accurate results, extended instrument life, avoidance of premature failure or replacement, and the best performance possible. Equipment downtime is decreased, and the number of major repairs is reduced, with regularly scheduled maintenance.

Core Benefits

  • Consistent and Accurate Results
  • Extended Instrument Life
  • Equipment Failure Avoidance
  • Optimal Performance with Reduced Downtime

Service Contracts

Service contracts are offered on a quarterly or annual basis. For both contracts, CiSCO is responsible for all maintenance activities recommended per the CEMS Preventative Maintenance Schedule.

OPTION A

ANNUAL SERVICE

Standard maintenance package for systems with minimal operational stress.

  • One (1) site visit annually
  • Optional RATA support
  • Technical evaluation included
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OPTION B RECOMMENDED

QUARTERLY SERVICE

Premium protection ensuring maximum uptime and regulatory compliance.

  • Four (4) site visits annually
  • Optional QA testing (CGAs for 40CFR60, linearity checks for 40CFR75)
  • Full system health checks
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Travel, lodging, and transportation expenses to and from your site
A thorough evaluation of each CEM system
Troubleshooting of any CEMS operational issues
Providing system recommendations
Verification of system pressures and flows, setting them as appropriate
Checking that pumps are working correctly, rebuilding if needed
Verifying the calibration systems are functioning and correcting as necessary
Calibration cylinder changes/replacements, as needed
Fine tuning the emission analyzers
Fine tuning the entire CEMS
Any adjustments or modifications to enhance system performance
Replace filters as required by the maintenance schedule in the O&M Manual*
Replace parts as specified by the maintenance schedule in the O&M Manual*
Update maintenance logs as needed
Field Service Reports summarizing services performed
Telephone support for CEMS hardware
Other specified general maintenance activities

*If replacement parts are required for either Quarterly or Annual CEMS Maintenance Services, they must be provided by the site.

Site specific maintenance activities can be included in your Maintenance contract.

Hardware Technical Support &
Repair Services

Unscheduled support needs arise. While most of these scenarios can be resolved over the phone with one of our field service technicians, occasionally there may be a need for unscheduled on-site support.

EMERGENCY LINE

303-790-1000

Unscheduled services are priced on a case-by-case basis.

Ready to Assist

Speak with a technician now to diagnose your system issue and schedule immediate dispatch if necessary.

SCHEDULE REPAIR
CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado Return Materials Authorization (RMA) Process and Form